Privacy Policy

1. Introduction & Overview

At AgriMart ("we," "our," or "us"), operated from Chennai, Tamil Nadu, we are committed to respecting and protecting the privacy of our farmers, growers, customers, and partners. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you visit our website, mobile applications, or engage with our agricultural services in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023 and the Information Technology Act, 2000.

2. Information We Collect

To provide reliable agricultural supplies and agronomic advice, we may collect the following types of information:

• Contact & Identity Data: Your name, mobile number (for OTP verification and order tracking), and email address.
• Delivery & Location Details: Complete delivery address, farm or village location, landmark, district, state, and postal pincode.
• Payment & Transaction Information: Details regarding your chosen payment mode, order history, and transaction receipts. All digital payments are processed through secure, RBI-authorized, PCI-DSS compliant payment gateways. AgriMart does not store your full debit/credit card numbers or CVV.
• AgriClinic Advisory Data: Crop photos, pest/disease symptom images, and field notes voluntarily shared with our agronomists for diagnostic guidance.
• Technical & Usage Data: IP address, device type, browser characteristics, operating system, and interaction records on our website.

3. How We Use Your Information

We use your information exclusively for legitimate agricultural and e-commerce purposes, including:

• Processing, fulfilling, and dispatching your orders for seeds, fertilizers, crop protection, and farming equipment.
• Sending order confirmations, invoice copies, and real-time shipment tracking updates via SMS, WhatsApp, or email.
• Providing specialized crop advisory, dosage guidelines, and product recommendations from our AgriClinic specialists.
• Assisting customer service inquiries, managing replacements, and processing warranty or return claims.
• Complying with statutory accounting, tax (GST), and regulatory requirements under Indian law.

4. Information Sharing & Third-Party Service Providers

AgriMart will never sell, rent, or lease your personal or farm data to third parties for commercial marketing. We share necessary data only with trusted partners strictly required to fulfill our services:

• Logistics Partners: Verified courier and road transport carriers who require your address and phone number for last-mile delivery.
• Payment Processors: Certified payment gateways (such as Razorpay, UPI aggregators, and banking partners) for transaction authorization.
• Communication Providers: SMS and messaging gateways to transmit OTPs and automated delivery notifications.
• Legal Authorities: When required by applicable Indian law, court order, or governmental authorities.

5. Data Security & Storage

We implement robust technical and organizational security measures, including SSL/TLS encryption, firewall protection, and restricted database access, to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights & Choices

You have the right to access, verify, review, and update your personal information through your account settings or by contacting our support team. You may also request deletion of your non-transactional account data or opt out of promotional communications at any time.

7. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are provided below:

AgriMart Grievance Redressal
28, PRADHEESH STREET, NAGAR PHASE 2, NOLAMBUR, CHENNAI-600095
Helpline: +91 99760 75277 | Email: gururajagriclinic@gmail.com